🌙 Welcome to Gem Spirit’s FAQ
At Gem Spirit, we believe that every piece of jewelry is more than adornment — it’s a soulful companion for your daily rituals, emotional healing, and energetic alignment.
Here, you’ll find gentle answers to your most common questions about our crystal jewelry, spiritual tools, shipping, returns, and more — all designed to support you on your journey of transformation.
If you need further assistance, our Soulful Support Team is always here for you.
Reach out to us at info@gemspirit.us — available Monday to Friday, 9 AM – 5 PM PST.
Order & Payment
We love celebrating aligned moments with special offers. Please kindly note:
- All items on sale are final and not eligible for returns.
- Discount codes cannot be combined and do not apply to subscription items.
- Seasonal offers are time-limited and may exclude certain exclusive collections.
(Note: “Healing Sets,” “Custom Energy Reports,” and “Manifestation Bundles” are no longer part of our current offering.)
To support your abundant flow, we offer multiple flexible options:
- Credit & Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal: Secure payment via your account or linked method
- Shop Pay / Buy Now, Pay Later: Interest-free installment plans available at checkout
- Store Credit: Apply any balance from previous returns or store-issued credits
For energetic and transactional security, some orders may be reviewed before processing.
This may include: Mismatched billing/shipping info
- Incomplete payment details
- Flags from our secure payment processor
If required, our team will reach out via email or phone with gentle clarity and guidance.
All payments are processed inUSD. Currency conversion will reflect at checkout.
For international customers, we recommend usingPayPal, which allows credit card checkout without a PayPal acco
Yes. Every Gem Spirit piece is made with AAA-grade natural gemstones.
Slight variations in color, clarity, and pattern are part of each crystal’s unique energetic signature—and we believe, part of their magic.
If you’re seeking flawless, identical stones, we invite you to consider whether our energy-crafted pieces are aligned for you.
All our jewelry and ritual tools are sourced through trusted partners and crafted with care by ethical distributors.
Packaging may vary slightly on limited-edition or energy tools, but every item meets our spiritual quality standards.
Our priority is always energetic integrity + loving design.
Shipping & Delivery
We offer fast and intentional shipping options to support your ritual experience:
- Orders under $89
– $10.99 Standard Ground Shipping (8–12 business days)
– $18.99 Expedited Shipping (3–7 business days)
✧ We recommend expedited shipping for faster and energetically secure delivery.
- Orders $89 and above
– FREE Standard Ground Shipping (6–12 business days)
– Optional Upgrade: $9.99 to Expedited Shipping (3–7 business days)
✧ Want it sooner? You may upgrade to expedited shipping at checkout.
- International & oversized items
Additional fees may apply depending on your region and order size.
Our team will gently confirm all costs before fulfillment.
✧ All parcels are energetically cleansed and carefully wrapped to support your sacred journey.
We handle each order with care and conscious energy clearing before shipping, so your piece arrives with intention and love.
- Processing Time: Typically 2–4 business days(Each piece is energetically cleansed and carefully packed before shipment.)
- Standard Ground Shipping (U.S.): 7–12 business days
- Expedited Shipping: 3–7 business days
- International Orders(Customs processing and local delivery times may vary by country.)
We sincerely appreciate your patience — each piece is a sacred gift, prepared to support your ritual and inner journey.
- Shipping time and cost varies by destination and package weight.
- Delivery typically takes 4–6 weeks depending on customs clearance.
- For larger parcels or high-value orders, please email us at info@gemspirit.us prior to checkout to confirm shipping arrangements.
All international customers are responsible for applicable import duties, VAT, and taxes at the time of delivery.
For US orders, sales tax applies in the following states:
AL, FL, NE, RI, LA, MA, HI, IL, IN, MD, MI, NY, OH, UT, ME, DC, PA, KS, CT, KY, WI, VA, NC, NJ, NV, MN, GA, CA
Some carriers do not support PO Box deliveries. To ensure timely arrival, we kindly recommend providing a physical address during checkout.
Once your order ships, you’ll receive a tracking link.
Please note:
- If your status shows “Shipping label created”, the item is with the carrier.
- Tracking updates may take 10–14 business days depending on route and location.
- Still have questions? Reach out to us at info@gemspirit.us and we’ll assist you with gentle care.
Returns & Exchanges
Most of our pieces are intimate, energy-infused items — especially bracelets, earrings, and necklaces that are worn directly on the body. Before shipping, each item is cleansed and energetically prepared, and we treat them with deep respect.
Because of this, we do not accept returns or exchanges for personal preference or change-of-mind reasons.
If you're unsure before purchasing, feel free to message us — we're happy to share additional photos or product details to help you feel confident in your choice.
Each crystal is one-of-a-kind, and part of its beauty lies in these natural variations. Even when items follow the same design, no two crystals will ever look exactly the same.
These differences are not considered defects, and we do not offer returns based on crystal texture, tone, or inclusions.
The only exceptions are for items that arrive visibly damaged or incorrectly shipped. If something isn’t right, please contact us within 7 days of delivery with your order number and clear photos, and we’ll take care of you.
We’re a small business, and every piece is packed with intention, hand-checked, and energetically cleared before shipping.
Allowing frequent returns for personal preferences would compromise the spiritual care we put into each item. We deeply appreciate your understanding and mindful purchasing.
Absolutely. If you're hesitant or need extra visuals before ordering, don’t hesitate to contact us. We'd love to help you choose the right piece — one that aligns with your energy from the start.
We’re truly sorry if your order arrived damaged, incomplete, or incorrect. Every item is carefully checked and energetically cleansed before shipping — but sometimes issues may occur during transit or packing.
If your order arrives broken, missing an item, or contains the wrong product, please follow the steps below within 7 days of delivery:
📝 Step-by-Step Resolution Process:
1. Take clear photos or a short video
- Show the issue clearly (damaged area / wrong item / packaging)
- Include the full product and shipping label if possible
2. Email us at info@gemspirit.us
- Include your order number
- Briefly explain the issue
- Attach your images or video
3. Wait for our response (within 1–2 business days)
- Our team will review your request with care
- If approved, we’ll offer a suitable solution such as a replacement, store credit, or refund, depending on the case
✧ Please note: Natural imperfections, unique textures, or slight color variations in crystals are not considered defects — they are part of each piece’s soulful character.
Thank you for your patience and understanding. We treat each item with love, and we’ll always do our best to make things right when it truly matters.
Please note that original shipping fees are non-refundable.
We are not responsible for indirect losses such as transit delays or customs hold times beyond our control.
Energy & Rituals
Finding the perfect crystal begins with your energy. We invite you to take our Personalized Energy Matching Quiz — a short intuitive test that recommends the ideal crystals, ritual kits, and tools for your current needs in manifestation, healing, and personal growth.
Before wearing or meditating with your crystal, it’s important to cleanse and set your intention. This clears any residual energy and attunes the stone to your specific goals — whether you're calling in abundance, protection, or emotional clarity.
Keep your crystals energetically pure with these high-vibration cleansing rituals:
- Running Water – Hold under cool, flowing water to wash away energetic buildup
- Sun & Moonlight – Recharge under sunlight (yang) or moonlight (yin) depending on purpose
- Sacred Smoke – Use sage, palo santo, or incense to reset your crystal’s frequency
- Sound Healing – Let Tibetan bowls or tuning forks bring harmony back to the stone
💡 Tip: Make crystal cleansing part of your weekly self-care to stay energetically aligned.
Crystals are amplifiers — they support your intention, not replace your action. If you're not feeling results, try these steps:
✨ Set your intention daily
🔄 Cleanse your stone regularly
💜 Remain open to how healing unfolds
⏳ Be patient — transformation is often subtle and layered
Crystals help realign and activate your chakras. Here’s a quick guide:
- Root Chakra – Grounding & Safety → Red Jasper, Black Tourmaline
- Solar Plexus – Confidence & Action → Citrine, Tiger’s Eye
- Heart Chakra – Love & Emotional Balance → Rose Quartz, Green Aventurine
- Crown Chakra – Spiritual Connection → Amethyst, Clear Quartz
Each stone carries unique resonance. Listen to what your body and energy are drawn to.
Join our community of modern mystics:
🔹 Follow us on Instagram, Pinterest, TikTok & Facebook for energy tips and rituals
📖 Read our Gem Spirit Blog for guides on healing crystals, manifestation, and Feng Shui energy alignment
Jewelry & Energy Use
A perfect fit ensures not just comfort — but harmony.
- Use a soft measuring tape and wrap it around the snuggest part of your wrist
- Measure without adding space
- Match your number to our size guide for the piece you’re eyeing
💡 Prefer a looser fit? Add ~0.5 inches to your measurement for relaxed energy flow.
To preserve both the beauty and energy of your Gem Spirit piece:
💧 Avoid water and moisture — prolonged exposure can affect durability and energy resonance
🛁 Remove before showering, swimming, or intense workouts
🌟 Store in a dry place — ideally in your velvet pouch or jewelry box when not worn
Our pieces are crafted with sacred care, and deserve mindful maintenance.
Each piece is intentionally designed for spiritual alignment and energy empowerment.
- Sold as-is, with no express warranties — as their true value lies in spiritual resonance
- We invite you to care for your piece energetically and physically
- Should repair be needed, we are happy to assist — service costs are covered by the buyer
✨ Jewelry is more than adornment. It’s a vessel of intention and transformation.
Your body is a channel — and each wrist holds distinct energy:
🖐️ Left Wrist (Receiving)
- Connects to the feminine, intuitive side
- Ideal for healing, manifestation, and emotional work
✋ Right Wrist (Projecting)
- Channels action and output
- Best for leadership, confidence, and setting goals
🔮 There’s no wrong choice — trust your intuition to guide the placement.
Wholesale & Retail Partnership
Yes — we warmly welcome collaborations with conscious retailers, wellness spaces, and spiritual entrepreneurs. If you're looking to expand your offerings with high-vibration crystal jewelry and manifestation tools, we’d love to co-create with you.
We offer three flexible pathways designed to meet your business needs:
🔹 Agent Program
Resell our best-selling spiritual jewelry & tools with low minimums and tiered wholesale pricing. Ideal for boutiques, pop-ups, and online resellers.
🔹 Bulk Order Program
Access exclusive discounts on high-volume orders for your shop, retreat, or wellness practice.
🔹 Private Label & Customization
Create customized branding and packaging on select items for a seamless extension of your own brand.
To get started, please email us with the following information:
✅ Where you plan to offer our products (e.g. online shop, wellness studio, retail space)
✅ A valid seller permit or business license (please attach)
✅ Your business website and/or social media
✅ (Optional) Your estimated monthly purchase volume
📩 Email: info@gemspirit.us
📱 DM: @gemspirit.us on Instagram
🔗 Or visit our Wholesale & Partnerships Page for full program details
We believe in soul-aligned collaborations. If your brand or space resonates with our mission, we’d love to connect.